Volume 20 Number2

 Vivek Dalela and Shiri Vivek
Conceptualizing Relationship Maintenance Through The Relationship Life Cycle: Relationship Enhancement, Stabilization, And Repair
 Varun Jaggi and Sudhanshu Bhushan
Dynamics Of Service Design Thinking–The New Panacea For Competitive Advantage
 Neha Singh and Supriyo Patra
A Study On Grocery And Household Items Buying Behaviour In Kolkata
 Deepali Soni and Pooja Mehta
Status Of Employee Engagement: Insights From Indian Banking Sector
 Meenakshi Ahlawat, Ajay Suneja and Avnika Chawla
A Conceptual Study Of The Determinants Of Organizational Citizenship Behaviour
 Brinda Sampat and Kali Charan Sabat
Customer Usage Intention Of Online Pharmacies: A Developing Country’S Perspective
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