Volume 17 Number2

 Gaurav Tripathi
Customer Satisfaction and Word of Mouth Intentions: Testing the Mediating Effect of Customer Loyalty
 Parul G. Munjal, Sandeep Munjal
Built Heritage in Small Towns a Unique Tourism Opportunity: Case of Shiv Kund, Sohna
 Vimal Babu
Examining the Dilemma Betweenethical Misconductof Individuals and the Talent Selection Process at CBCBC Global Bank
 Sasha Menon, Sameeksha Goyal
Looking Into Value and Returns for a Hotel Investment in the Indian Context
 Mohammed Alamgir, Mohammad Nasir Uddin
The Role of Customer Relationship Management and Relationship Maintenance on Customer Retention- an Exploratory Study
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